Analysis of balanced scorecard-based SERVQUAL criteria based on hesitant decision-making approaches

Autores: Hasan Dincer and Serhat Yuksel and Luis Martinez

Tipo: articulo_revista

Año: 2019

Revista: COMPUTERS & INDUSTRIAL ENGINEERING

Volumen: 131

Páginas: 1–12

DOI: 10.1016/j.cie.2019.03.026

Descargar BibTeX