@revista_internacional{998,
  author = {Xiao-Hong Pan and Shifan He and Diego García-Zamora and Ying-Ming Wang and Luis Martínez},
  title = {A novel online reviews-based decision-making framework to manage rating and textual reviews},
  year = {2025},
  journal = {Expert Systems with Applications},
  doi = {https://doi.org/10.1016/j.eswa.2024.125367},
}