@revista_internacional{998, author = {Xiao-Hong Pan and Shifan He and Diego García-Zamora and Ying-Ming Wang and Luis Martínez}, title = {A novel online reviews-based decision-making framework to manage rating and textual reviews}, year = {2025}, journal = {Expert Systems with Applications}, doi = {https://doi.org/10.1016/j.eswa.2024.125367}, }