@article{tp3205,
  title = {Analysis of balanced scorecard-based SERVQUAL criteria based on hesitant decision-making approaches},
  author = {Hasan Dincer and Serhat Yuksel and Luis Martinez},
  year = {2019},
  journal = {COMPUTERS & INDUSTRIAL ENGINEERING},
  volume = {131},
  pages = {1–12},
  doi = {10.1016/j.cie.2019.03.026},
  isbn = {0360-8352},
  keywords = {article},
}