"Analysis of Balanced Scorecard-based SERVQUAL Criteria based on Hesitant Decision-making Approaches"
Hasan Dinçer, Serhat Yüksel, Luis Martínez"Analysis of Balanced Scorecard-based SERVQUAL Criteria based on Hesitant Decision-making Approaches"
"Computers & Industrial Engineering", vol. 139. pp. 1 - 12, 2019.